Read our policy regarding refunds, refunds processing, and non-refundable items.
• Cancellations made more than 24 hours before a scheduled session: full refund or credit toward a future session, your choice.
• Cancellations made less than 24 hours before a scheduled session: no refund, as the session time has been reserved specifically for you.
• If we need to cancel or reschedule a session, you will be offered a full refund or a rebooked session at no additional cost.
• If you cancel a package before the first session has taken place, you will receive a full refund, less any card or payment processing fees already incurred.
• Once a package has begun, unused sessions may be refunded on a pro-rata basis at our discretion, taking into account preparation and administrative work already completed.
• Sessions missed without the required notice (see Terms & Conditions, Section 4) are not eligible for a refund.
• Cancellations made 7 or more days before the workshop or event: full refund, less any booking or payment processing fees.
• Cancellations made 48 hours to 7 days before: 50% refund.
• Cancellations made less than 48 hours before: no refund, though we’re happy to transfer your booking to a friend or colleague if you let us know in advance.
• If we cancel a workshop or event, all registered participants will receive a full refund or the option to transfer to a future date.
Refunds and cancellation terms for corporate engagements are governed by the specific proposal or agreement signed for that engagement. Where no specific terms are agreed, the individual coaching and package terms above will apply as a default.
Approved refunds will be processed within 7–10 business days, back to the original payment method used, unless otherwise agreed.
• Payment processing or transaction fees charged by third parties (such as PayFast) are not refundable.
• Sessions, workshops, or events already attended or delivered are not eligible for a refund.
If you have any questions about a refund or would like to request one, please contact us at brent@ownyourvoice.co.za and we’ll be glad to help.